Shipping & Delivery Policy

Find out how we process, dispatch, track, and deliver BeenTrend orders.

About this policy

At BeenTrend, we aim to deliver orders safely and within the estimated delivery timeframe. We work with courier and logistics partners to help ensure that products reach customers in good condition.

Please review the information below for details about our order processing, dispatch, shipping, and delivery procedures.

01 Order processing time

• Orders are generally processed within 1–2 business days after successful order placement, confirmation, and payment verification.
• Orders are not processed or dispatched on Sundays or public holidays.
• Orders received on weekends or public holidays will generally be processed on the next working day.
• After an order has been packed and dispatched, we will share a shipping confirmation with tracking information, wherever available.

02 Estimated delivery time

Our estimated delivery period is:

2–6 business days from the date of dispatch.

Delivery times may vary depending on your location, PIN code, courier availability, weather conditions, and other logistical factors. Orders going to remote areas or locations with limited courier services may require additional time.

BeenTrend makes reasonable efforts to deliver orders within the estimated timeframe. These timelines are estimates and may be affected by circumstances outside our control.

03 Shipping charges

• Any applicable shipping fee will be displayed at checkout before you complete your purchase.
• Shipping costs may vary based on the delivery address, order value, and available promotional offers.
• Free shipping applies only when it is specifically advertised on our website or shown during checkout.
• We will not request additional shipping payment after an order is confirmed unless the charge has been separately communicated and agreed to by the customer.

04 Order confirmation and tracking

After an order is successfully placed, an order confirmation will be sent using the contact details provided during checkout.

• A shipping confirmation will be sent to your registered email address after dispatch.
• Tracking details will be shared wherever available.
• Please allow up to 24 hours after dispatch for tracking information to become active.
• You can use the tracking number to follow the shipment through the relevant courier partner.

For tracking assistance, email support@beentrend.online.

05 Shipping address and delivery information

Customers are responsible for entering complete and accurate delivery details when placing an order. Please check the recipient's full name, complete delivery address, city, state, PIN code, active mobile number, and any relevant delivery instructions before confirming your purchase.

Incorrect or incomplete address or contact details may cause delivery delays or prevent successful delivery. To request an address correction, contact support@beentrend.online before dispatch.

Address changes cannot be guaranteed after the parcel has been handed over to the courier company.

06 Delivery attempts and failed deliveries

Our courier partners will attempt delivery to the address provided at checkout. A delivery attempt may be unsuccessful because of an incorrect or incomplete address, recipient unavailability, an unreachable phone number, refusal to accept the shipment, or other circumstances outside the courier partner's control.

The courier may arrange another delivery attempt or return the parcel to its origin facility according to its procedures. For assistance, contact support@beentrend.online.

Any applicable reshipment or refund will be handled in accordance with our Cancellation, Return & Refund Policy and applicable law.

07 Damaged, missing, or incorrect products

We take reasonable care when packing orders before dispatch. If you receive a damaged, missing, or incorrect product, please notify our support team as soon as possible, preferably within 48 hours of delivery.

To help us review the issue, please provide:

• Your Order ID.
• Clear photographs of the product received.
• Photographs of the outer packaging, where applicable.
• A complete unpacking video, wherever available.
• A brief description of the issue.

Our team will review the information and assist in accordance with our Return & Refund Policy and applicable consumer protection laws. Please retain the original packaging and product until the matter has been resolved.

08 Delivery delays

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur because of high order volumes, courier or logistics disruptions, weather conditions, public holidays, transportation issues, remote delivery locations, or other unforeseen circumstances.

For a significant delay, contact support@beentrend.online. We will make reasonable efforts to coordinate with our logistics partners and share the latest available shipment information.

09 Order cancellations

To request cancellation, contact support@beentrend.online as soon as possible. Cancellation requests can generally be accommodated before an order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible. In that situation, our applicable Return & Refund Policy will apply. Approved cancellations and refunds will be processed in accordance with that policy and applicable law.

10 Non-serviceable locations

Delivery availability depends on whether our logistics partners service the PIN code entered by the customer. If a location is not serviceable, we may be unable to fulfil the order for that address.

If payment has already been collected for an order that cannot be delivered because the location is non-serviceable, please contact us for assistance. Any applicable refund will be handled according to our Refund Policy and applicable law.

11 Customer support

For questions about orders, shipping, delivery, tracking, or damaged shipments, contact us:

BeenTrend
Email: support@beentrend.online
Address: C2 - 45 Balita Road, Kunadi Electricity Board Area

12 Policy updates

BeenTrend may revise this Shipping & Delivery Policy to reflect changes in business operations, logistics arrangements, or applicable legal requirements. Updates will be published on this page. We encourage customers to review the policy periodically.