Privacy Policy

Learn how BeenTrend collects, uses, stores, and shares personal information when you use our online store.

Last updated: November 7, 2026

About this policy

At BeenTrend, we value your privacy and work to handle personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, browse products, make a purchase, use our Services, or communicate with us.

BeenTrend operates this online store and website, including related content, features, tools, products, and services, to provide customers with a shopping experience (the “Services”). Our store is powered by Shopify, which helps us provide the Services.

If this Privacy Policy conflicts with our Terms of Service, this Privacy Policy governs matters relating specifically to the collection, processing, and disclosure of personal information. By accessing or using the Services, you acknowledge that you have read and understood this policy.

01 Personal information we collect or process

“Personal information” means information that identifies you or can reasonably be associated with you or another individual. It does not include information collected anonymously or de-identified so that it cannot reasonably identify an individual.

Depending on how you use our Services and as permitted or required by law, we may collect the following categories:

• Contact information: Name, email address, phone number, billing address, shipping address, and other contact details.
• Financial and payment information: Payment method details, transaction records, payment confirmations, and information needed to process payments. Payment information may be handled directly by payment providers.
• Account information: Username, password, security details, preferences, and account settings.
• Transaction information: Products viewed, added to a cart or wishlist, purchased, returned, exchanged, or cancelled, and related transaction history.
• Communications: Information you provide when contacting customer support, sending enquiries, or sharing feedback.
• Device information: Device, browser, network connection, IP address, and other device identifiers.
• Usage information: How and when you interact with or navigate our website and Services.

02 Sources of personal information

We may obtain personal information from the following sources:

• Directly from you: When you create an account, place an order, use the Services, communicate with us, or otherwise provide information.
• Automatically through the Services: From your device when you browse or use our website, including through cookies and similar technologies.
• From service providers: From providers that help operate our website or collect and process information on our behalf.
• From partners or other third parties: Where permitted by applicable law and relevant to providing our Services.

03 How we use personal information

Depending on how you interact with BeenTrend, we may use personal information for the following purposes:

Providing, tailoring, and improving the Services

To process payments and orders, fulfil purchases, manage accounts, remember preferences, arrange shipping, handle returns and exchanges, send account notifications, support reviews, recommend products, and improve the shopping experience.

Marketing and advertising

To send promotional communications by email, text message, or other permitted channels and to display relevant advertisements on our Services or other websites. Advertising may be based on products you viewed, purchased, or added to your cart and other activity, subject to applicable law and your choices.

Security and fraud prevention

To authenticate accounts, support secure payments, detect and investigate suspected fraud or unlawful activity, protect customers, and secure our Services. You are responsible for keeping your account credentials confidential.

Communicating with you

To answer enquiries, provide customer support, respond to requests, send order-related information, and maintain our customer relationship.

Legal reasons

To comply with applicable laws, respond to valid legal requests, cooperate with authorities, resolve disputes, and enforce our terms and policies.

04 How we disclose personal information

We may disclose personal information to third parties for legitimate business purposes, subject to this policy and applicable law. This may include:

• Shopify and service providers: Vendors that provide IT management, payment processing, analytics, customer support, cloud storage, fulfilment, and shipping.
• Business and marketing partners: Partners that help provide marketing services and advertising. These partners may use information according to their own privacy notices. Depending on where you live, you may have rights to opt out of certain targeted advertising-related sharing.
• Authorized third parties: When you direct or authorize us to share information, for example, to ship an order or enable a social media feature.
• Affiliates: Other entities within our corporate group, where relevant.
• Business transactions and legal obligations: In connection with a merger, acquisition, restructuring, bankruptcy, legal request, enforcement of policies, or protection of our rights and the rights of others.

05 Relationship with Shopify

Our Services are hosted on Shopify. Shopify collects and processes information about your access to and use of the Services to provide and improve the platform. Information you submit may be transmitted to Shopify and relevant third parties, including providers located in countries other than your own.

We may use Shopify features that incorporate information from interactions with our store, other merchants, and Shopify. For certain enhanced features, Shopify may be responsible for processing information and responding to privacy requests relating to its processing.

For more information, review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

06 Third-party websites and links

Our Services may contain links to websites or platforms operated by third parties. If you visit a site that is not affiliated with or controlled by BeenTrend, review its privacy, security, and other terms.

We do not guarantee and are not responsible for the privacy or security practices, content, accuracy, or reliability of third-party sites. Information shared on public or semi-public platforms, including social media, may be visible to other users. A link on our website does not necessarily imply endorsement of the third-party site or its operator.

07 Children's information

Our Services are not intended for children, and we do not knowingly collect personal information from individuals below the age of majority in their jurisdiction.

If you are a parent or guardian and believe a child has provided personal information to us, contact us using the details below to request that we review and, where appropriate and legally permitted, delete it.

As of the effective date of this policy, BeenTrend does not have actual knowledge that it sells or shares personal information, as those terms are defined by applicable law, relating to individuals under 16 years of age.

08 Security and retention

We use reasonable measures intended to protect personal information. However, no security measure or method of electronic transmission is completely secure, and we cannot guarantee absolute security. Information transmitted over the internet may carry risks, so avoid sending sensitive information through unsecured channels.

How long we retain information depends on why it was collected and whether it is needed to maintain accounts, provide Services, fulfil orders, comply with legal obligations, resolve disputes, or enforce agreements and policies. We handle retention and deletion in accordance with applicable legal requirements.

09 Your rights and choices

Depending on where you live and the laws that apply, you may have rights relating to your personal information. These may include:

• Access: Request access to personal information we hold about you.
• Deletion: Request deletion of personal information, subject to legal exceptions.
• Correction: Request correction of inaccurate or incomplete information.
• Portability: Request a copy of information or, in certain circumstances, its transfer to another organization.
• Communication preferences: Unsubscribe from promotional emails using the unsubscribe option. We may still send non-promotional messages about your account or orders.

You may exercise applicable rights through options available on our Services or by contacting us. Shopify also provides information about rights relating to its processing at privacy.shopify.com.

We will not discriminate against you for exercising rights available under applicable law. We may need to verify your identity before acting on a request. Where permitted, an authorized agent may submit a request on your behalf, and we may ask for proof of authorization. We will respond within the time required by applicable law.

10 Complaints

If you have a concern about how we process personal information, contact us using the details below. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority or other relevant regulator.

11 International transfers

Your personal information may be transferred, stored, or processed outside the country where you live, including by Shopify and service providers that help operate our store.

Where information is transferred out of the European Economic Area or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or applicable UK equivalents, unless the destination has been recognized as providing an adequate level of protection.

12 Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, business operations, services, or legal and regulatory requirements. We will publish the revised policy on this page, update the “Last updated” date, and provide notice where required by law. We encourage you to review this page periodically.

13 Contact

For questions about this Privacy Policy, our privacy practices, or a request relating to your personal information, contact:

BeenTrend
Email: support@beentrend.online
Address: C2 - 45 Balita Road, Kunadi Electricity Board Area